Hardware Limited Warranty and Remedy:

The ONE Music Group (referred as “Supplier”) provides a period of one (1) year Limited Warranty from the date of delivery to the Distributor.

Warranty Type

Warranty (Months)

Piano

Performance Failure

12

Accessories

Power Cord

12

Headphone Jack

12

Cables

12

Due to the use of packaging box during the piano transport to ensure the safety, it is recommended that End User receive at least 30 days from the date of receipt of the box.

Exclusions

Warranties do not apply to:

– Products that are not branded with The ONE Music Group.

– Products not operated under normal use, not operated in accordance with their original instructions or not used in their recommended operating environments.

– Products that have been customized by the End User/Distributor.

– Products for which a Material Defect is caused by operator error, improper, unauthorized or inadequate maintenance or hardware supplied by The ONE Music Group.

– Products that have been subject to misuse, abuse, neglect, mishandling, accident or which are damaged by excess voltage, improper site installation.

Return Merchandise Authorization (“RMA”) Procedure

– All warranty claims shall be in email format and made prior to the expiration of the applicable warranty period.

– If the Distributor encounter any quality issues, the Distributor needs provide a video material for the Supplier to verify the problem. If the problem can be solved, Supplier needs to provide a corresponding number of free accessories to distributor. These accessories will be shipped out with the next order together. The quality issues that cannot be solved, both parties need to record the problem and Supplier will reissue the corresponding number of goods in the next order. (If the cooperation terminates and cannot ship to distributor, then supplier needs to refund the corresponding number of payment.)

Obtaining Warranty Service

To pursue a warranty claim, please gather your proof of purchase, the product serial number, the product itself and any remaining product packaging or literature and contact The ONE Music Group at the following address:

Email: support@smartpiano.com

Facebook: onesmartpiano

Skype: smartpiano